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課程名稱 |
服務科學與創新
Service Science and Innovation |
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開課學期 |
103-2 |
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授課對象 |
管理學院 商學研究所 |
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授課教師 |
陳鴻基 |
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課號 |
MBA8015 |
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課程識別碼 |
741 D3410 |
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班次 |
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學分 |
3 |
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全/半年 |
半年 |
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必/選修 |
選修 |
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上課時間 |
星期三2,3,4(9:10~12:10) |
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上課地點 |
管一403 |
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備註 |
本課程中文授課,使用英文教科書。限商研所
限博士班
總人數上限：10人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1032MBA8015 |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
http://exp.management.ntu.edu.tw/BA/course/phdcourse博士班 |
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課程目標 |
A service, in general, is an inter-organizational business process, which not only demands a seamless and end-to-end concatenation of business actions, but also allows flexible and speedy redefinition of role playing in the process in order to meet constantly changing demands. How to balance the business process integration and flexibility becomes essential in service oriented business processes. Service science and innovation is the study of service systems, and it aims at improving service systems (particularly those involved in complex, IT-enabled services) in terms of the application of scientific, management, and engineering disciplines. Service science and innovation has the goal of making productivity, quality, performance, compliance, growth, and learning improvements more predictable in work -sharing and risk-sharing (co-production) relationships.
This course focuses on business process innovation, business intelligence, and technology innovation and entrepreneurship and consists of three main foci: technology, business, and social-organizational foci. Important topics covered include: business process modeling and management, service design development, technology innovation, business intelligence, organizational culture, consumer behavior, business relationship management, and knowledge management.
The course will be taught through a combination of lectures, paper & case discussion, student presentations, and research projects. Lectures will focus on providing frameworks and theoretical foundation for analyzing and recognizing service innovation opportunities and issues resulting from the application of the relevant service science and innovation principles. The course will involve a significant amount of readings, discussion, and research proposal write-up. |
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課程要求 |
待補 |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
待補 |
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參考書目 |
待補 |
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評量方式
(僅供參考) |
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週次 |
日期 |
單元主題 |
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第17週 |
6/17 |
Students' Presentation Slides |
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